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Questionnaire for Existing Customers

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Questionnaire

Existing customers
       

If you could take a few moments to complete this questionnaire for my GCSE coursework, about the Planned Environment Therapy Trust (P.E.T.T.), I would be very grateful. Thank you. (Enla Fees)

   
       
Please put an X in any box which is applicable
   
       
1. AGE      
0-20    
20-40    
40-60    
60+    
       
2. GENDER    
Male    
Female    
       
3. HOW DID YOU FIND OUT ABOUT THE P.E.T.T. ?    
Word of mouth    
Internet website   
Advertisement in a magazine    
Brochure    
Other (please state)    
       
4 WHAT DID YOU USE THE FACILITIES AT P.E.T.T. FOR?    
Private party /celebration    
Meeting    
Running a course    
Using the library    
Using the archive    
Accommodation only    
Other (please state)    
       
5. WHY DID YOU CHOOSE TO MAKE USE OF THE P.E.T.T.?    
Price    
Location    
Surroundings    
Flexibility    
Have used it before    
It was recommended to you    
Other (please state)    
       
6. IF YOU USED THE INTERNET WEBSITE, WOULD YOU SAY THAT YOU FOUND IT

Easy to Navigate?

   
Strongly agree    
Agree    
Disagree    
Strongly disagree    
       

Gave a clear idea about what you wanted to know?

 
Strongly agree    
Agree    
Disagree    
Strongly disagree    
       

Useful?

      
Strongly agree    
Agree    
Disagree    
Strongly disagree    
       

Gave a clear representation of the P.E.T.T.?

 
Strongly agree    
Agree    
Disagree    
Strongly disagree    
       
7. IF YOU USED THE BROCHURE, WOULD YOU SAY THAT YOU FOUND IT:  

Well laid out?

   
Strongly agree    
Agree    
Disagree    
Strongly disagree    
       

Gave a clear idea about what you wanted to know?

 
Strongly agree    
Agree    
Disagree    
Strongly disagree    
       

Useful?

      
Strongly agree    
Agree    
Disagree    
Strongly disagree    
       

Gave a clear representation of the P.E.T.T.?

 
Strongly agree    
Agree    
Disagree    
Strongly disagree    
       
8. WOULD YOU RECOMMEND THE P.E.T.T.?  
Yes    
No    
       
9. WOULD YOU SAY THAT THE USE OF THE FACILITIES AT THE P.E.T.T. IS  
Overpriced    
A good price    
Cheap    
Don't Know    
       
10. In what ways do you think the P.E.T.T. could improve the way it promotes its facilities and services?
       
Thank you very much your feedback will be very useful.
 
 

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